ES for Analytics and Real-time search - Desk.com and theguardian.com

Salesforce.com - 50 Fremont Street, 4th Floor San Francisco San Francisco
Tue, May 20, 2014, 6:30 PM (PDT)

About this event

Salesforce has graciously offered to host our event.  Their security requires that we have a list of full names 48 hours prior to the event.  We will need both your first and last name.  An NDA will need to be signed for entry in the building.

6:30pm arrivals and food

7:00pm Graham Tackley from theguardian.com on using Elasticsearch for analysis - see summary below

7:45pm Kirsten Stewart from Desk.com on "What is Real-Time?" - see summary below

8:30pm - Mingle and finish up

theguardian.com, one of the world’s most popular news websites, was visited by over 100 million unique browsers in March. Not too long ago, their journalist and editors found it difficult to get meaningful, timely data on what people were reading. To remedy these issues, Graham Tackley, director of architecture, and colleagues at the Guardian built 'Ophan', an in-house real-time analytics dashboard that is completely powered by Elasticsearch. As a result journalists, editors, developers, and the search and social optimization team at the Guardian are able to see in real-time exactly how users are engaging with its content. By tracking their online traffic, the Guardian team is able to focus on what they can do to provide a better experience for the Guardian's existing readers and enable more people to discover their unique content.

Desk.com makes it easy for teams and Whole Companies to support customers right from the browser, via email, phone, chat, web, Facebook and Twitter.  The company provides hosted, cloud-based customer service platforms for delivering what the company calls "awesomely responsive" customer service. The company's all-in-one system helps businesses of all sizes listen to and support customers in real time via email, self service FAQs, chat, and social networks like Twitter.  Kirsten will go over the challenges, complexities, and triumphs Desk has experience to give their users a "real time" experience using various tools and configurations of Elasticsearch.

When

Tuesday, May 20
6:30 PM - 8:30 PM (PDT)

Where

Salesforce.com
50 Fremont Street, 4th Floor San Francisco