Elastic{ON} 2018 was one of the most significant events in the history of Elastic, the creators and official maintainers of Elasticsearch, Logstash, and Kibana. We revealed a record number of exciting new features such as APM, GIS, SQL, Canvas, and Machine Learning Forecasting – and we announced the opening of the code for our commercial features plugin, X-Pack, in a bold move to engage our customers the way we engage our broader open source community. This was the final Elastic{ON} hosted at a global scale, as future Elastic{ON} events will be hosted regionally and closer to our users. Dave will review the highlights of this momentous event and our plans for the near future.

Dave Moore is a solutions architect at Elastic, where he helps people succeed with real-time search and analytics at scale. In his past life he designed and implemented distributed data processing systems including the patient identification system used by one of the largest health care companies in the world. At Elastic he applies his expertise to solve critical operational problems such as enterprise search, logging and metrics analytics, and application performance monitoring. He is the author of zentity, an Elasticsearch plugin for real-time entity resolution, and a long-time user of open source software. Dave lives in the Research Triangle and works with everyone from Charleston to Philadelphia.

Enterprise Search as a Service @ Blue Cross NC

Problem Domain:

In last 30 years, we have built around 18 different systems where we are storing our members, providers and pharmacy data. When any member or provider contacts us through customer service line then as a Customer Service Professional we have to browse this different 18 standalone systems to retrieve the right set of information to resolve our members/providers issue. On an average, we have spent X minutes on each call to resolve an issue. In this system, we store 4 million records for our members, 96% of medical doctors and 99% of all general acute-care hospitals of North Carolina. Solution: Universal Search
SSO
Trending
Access Control
Securely centralizes information Impact:

Get answers fast/ Reduce call duration
Cut agent training costs
Improve first-call resolution
Empowers your workforce

Nitin Kadam is an Enterprise Architect at Blue Cross NC, focused on Healthcare Innovation in Artificial Intelligence, Open Source, Bigdata, Cloud Computing and ML-enabled enterprise applications. Nitin has over 12 years of operating experience as a computer science engineer and architecting enterprise applications. Before joining Blue Cross NC, Nitin has worked as Software Engineer with Cisco Systems. Nitin is pursuing his Executive MBA from Duke's Fuqua School of Business and has Bachelor of Engineering degree in Information Technology from IET.